Frequently Asked Questions
Everything you need to know about your HydroUk shopping experience.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days. We also offer an express delivery option which arrives within 1-2 business days if ordered before 2 PM.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment options via Klarna and Clearpay.
Are your clothing materials sustainably sourced?
At HydroUk, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester as part of our commitment to the planet.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our support team via live chat.